Shipping Policy

Shipping Policy

Processing Time:

• Ready-to-ship orders are processed within 24-48 hours (excluding weekends and holidays).

• Custom orders require a processing time of 10-15 business days before shipping.

Shipping Rates & Delivery:

• We do not offer free shipping; all shipping costs will be calculated at checkout.

• Currently, we only ship within the United States. International shipping is not available.

• Shipping times vary based on the shipping method selected at checkout and the destination.

• Once an order has been shipped, we are not responsible for delays caused by the carrier.

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress.

• Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly to file a claim.

Address Accuracy:

• Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you have any questions regarding our shipping policy, please contact us at support@artscraftcld.com.